Lincoln Electric Co / General Motors Co. / Origins / Vandelay Industries Inc. / John Crane UK Ltd. / Wriston Manufacturing Corp. / Medical Products Co. / Arrow Electronics Inc. / Tombow Pencil Co. Ltd. / Reebok / Ford Motor Co. / Tektronix Inc. / Focuses / Li & Fung / Crankshaft Manufacturing / Nissan Japan / Supply / Engineering Inspection & Insurance Co. / Crown Equipment Corp. / The iPremier Co. / Abstract Vallourec / Renault S.A. / Steel Engineering Inspection & Insurance Co. / Merck / Supercenters / Managing Operating Networks Copeland Corp. / Organizational / Wal-Mart Stores Inc. / Nucleon Inc. / Unicon Concrete Products (H.K.) Ltd. / Dell / HBS Publishing / IBM / Organization / Outsourcing Vallourec’s Venture / Nike / Sun Microsystems / Alden Products Inc. / Capacity Strategy Abstract Align Technology Inc. / Covisint Inc. / Describes / Allegheny Ludlum Steel Corp. / Cummins Engine Co. / American Connector Co. / Production / Moore Medical Corp. / Foremostco Inc. / New Directions Southwest Airlines / Align Technology / DaimlerChrysler / Barilla SpA / Intel / Abstract Southwest Airlines / Pilkington / /
Continent
Europe / Asia / /
Country
Netherlands / Japan / Pakistan / Australia / United Kingdom / China / India / Mexico / United States / /
Currency
pence / /
Event
Company Expansion / Bankruptcy / Reorganization / /
Facility
Detroit plant / San Luis Potosi Plant / Sunnyvale plant / U.S. plant / /
IndustryTerm
in-house manufacturing / market demanding novel products / insurance services / subcontractor network / manufacturing improvement / warehouse network / manufacturing options / chain using digital technology / business to business / machinery / manufacturing effectiveness / e - business / welding equipment / pre-cast concrete products / manufacturing processes / potential product / hypodermic products / manufacturing process / airline / customer relationship management software / productivity improvement systems / information technology / in-house design services / e - commerce / manufacturing / large electronics distributor / then moving products / silicon steel / factory management / manufacturing strategy / concrete products / larger hardware / basic tools / biotechnology / manufacturing performance / manufacturing costs / paper manufacturers / metal powder / eCommerce web site / resources management / start-up / higher-volume products / machined product / pharmaceutical / supplier management / Internet presence / Conventional accounting measures / manufacturing capabilities / steel powders / online business-to- / low-end server manufacturer / recycled paper product / plant network / powdered metal parts / Internet technologies / manufacturing operations / combination supermarket / manufacturing strategies / e-retailing / /
OperatingSystem
DOS / /
Organization
Southeast Asia Chapter / Hong Kong Housing Authority / Federal Trade Commission / Harvard Business School / Values Chapter / /
Person
Jonathan P. Groberg / Thomas K. McCraw / Sharon Rossi / Andrew McAfee / Joshua D. Margolis / Chuck Holloway / Virginia A. Fuller / Norman D. Fast / Kim Slack / Clayton M. Christensen / Andy Tsay / Stephen P. Bradley / Penny Roberts / Philip M. Rosenzweig / Richard L. Nolan / Steven C. Wheelwright / David J. Collis / Alan Murray / David M. Upton / David Farlow / Li / Kerry Herman / Kazuhiro Mishina / Robert H. Hayes / Gregory Bounds / Frances X. Frei / Sharon Foley / Roger Hallowell / Peter Botticelli / Robert D. Austin / Phoebe Ho / Mark Cotteleer / Jamie O'Connell / Kim B. Clark / Karen J. Freeze / Corey Hajim / Janice H. Hammond / Artemis March / /
Position
president / Information technology An ICS consultant / experienced editor / COO / leader / service leader / and profit leader / manager / technician / major U.S. airline / CIO / full-range / global producer / deputy managing director / /
Product
Harman On Time Radio / Metal Injection / /
ProgrammingLanguage
C / /
ProvinceOrState
Ohio / Copeland / California / /
Region
Southeast Asia / Southwest / Southern Europe / central Mexico / East Asia / /
Technology
High technology / information technology / Internet technologies / drug discovery / CAD / CRM / biotechnology / chain using digital technology / /
Case Map for Hayes/Pisano/Upton/Wheelwright: Pursuing the Operations Edge (Wiley) This case map is unusual in that many of the cases were suggested by the textbook authors; other cases (designated “*”) were identifie