Manchester / Services Ombudsman / Insurance Ombudsman / Children / London / /
Company
Ipsos / Legal Interest Group / Ombudsman Services / Pensions Ombudsman / Contact Interest Group / Peppermint Technology Ltd / Beazley / Diversity & Homan Rights Interest Group / Housing Ombudsman / Ombudsman Services ANNUAL / /
Continent
Europe / /
Country
Iceland / United Kingdom / Scotland / Wales / Ireland / /
Event
Person Communication and Meetings / M&A / Employment Change / /
Facility
University of Manchester / Loughborough University / International Ombudsman Institute / University of Manchester EXTERNAL RELATIONS Session / Mumford Restaurant / Chartered Institute / Burleigh House Conference Centre / University of Manchester ANNUAL MEETING / Burleigh Court Conference Centre / /
IndustryTerm
qualitative telephone research / high tech models / social media / informal networking / Online Dispute Resolution / interest groups / web-based quantitative survey / /
Organization
Justice Forum / Administrative Justice and Tribunals Council / Financial Ombudsman Service / Ministry of Justice / Validation Committee / Justice Select Committee / International Ombudsman Institute / UK Department for Works and Pensions / University of Manchester / Loughborough University / Garda Síochána Ombudsman Commission / European Union / Department of Health / Tony King Ombudsman Association / Ombudsman Association / Chartered Institute for Public Relations BIENNIAL CONFERENCE / UK government / Executive Committee / University of Manchester EXTERNAL RELATIONS Session / Vice-Chair and Executive Committee / King Ombudsman Association / Cabinet Office / Select Committee / UK Department of Business Innovation and Skills / Financial Services Ombudsman Bureau / /
Person
Eric Houtman Belgian / Ian Pattison / David Thomas / Mike Biles Chris Kenny Dealing / Adam Sampson Lead Ombudsman / Tony King / Kieran FitzGerald / Tom Frawley / Sally Sykes Presenter Jane Wilson / Gráinne Byrne / Margaret Doyle / Lewis Shand Smith / Ann Abraham / Rosemary Agnew Graham / Tom Frawley Presenters Marie Anderson / Caroline Wayman / Hayley Chalmers Ombudsman / Elizabeth Derrington / Christopher Hamer / Marie Anderson Virginia McVeigh / Paul Kenny / Bruce Keogh / John Baguley / Garda Síochána / Peter Tyndall / Jane Hingston / Faye West / Laurence Shurman / Natalie Ceeney / Robert Jay / Bill Richardson / Judy Clements / Christopher Hamer Presenters Chris McAlpine / Mary Seneviratne / Nick Mawhinney / Julie Mellor / Caroline Mitchell / Lewis Shand / Bill Prasifka / Arlene Adams / Nigel Karney / Jon Lenton Ombudsman / Ombudsman / Robin Hulme / Walter Merricks / Jane Martin Presenters Tony Boorman Emily / Batool Reza / Chris McAlpine Adam Sampson / / /
Position
President / Chief Executive / Vice Chair / General / Secretary / Director / NI Human Rights Commission Workshop / Director of External Affairs and Strategy / UK Parliamentary / Investigations Officer / Chief Executive / Legal Services Board Human Rights Chair / CEO / Vice-Chair / Professor / one of the independent members / Legal Director / looking forward / representative / Association Chair / Acting Director of Customer Services & Assessment / Head of Review Team / forums and legal challenges Chair / Chair Managing change / Independent Complaints Reviewer The Association Secretary / editor / Information Commissioner / service Chair / one of the founder members / first chair / Senior President / Executive Director of External Affairs and Strategy / Early resolution Chief / The Association Chair / present secretary / complaint handling Chair / CBE Chief / Commissioner / Chair / permanent member / Deputy CEO / Deputy Chief / jurisdiction Chair / Ombudsmen Chair / Chair our service / Chief / /
ANNUALREPORT 2013 to 2014 Contents