COMPLAINTS PROCEDURE A complaint is an expression of dissatisfaction, made either verbally or in writing, about the standard of service, actions or lack of action by the Council or its staff, affecting an individual cust - Public service law in the United Kingdom - Document - PDFSEARCH.IO

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	COMPLAINTS PROCEDURE A complaint is an expression of dissatisfaction, made either verbally or in writing, about the standard of service, actions or lack of action by the Council or its staff, affecting an individual cust Add to Reading List Document Date: 2011-10-26 05:40:26 Open Document File Size: 27,78 KB Share Result on Facebook Facility Customer Service Centre / / Organization Local Government / / Position 2nd Tier Responsible Officer / 1st Tier Front Line Counter Staff Actioning Officer / officer /Manager in the first instance / PROCEDURE Responsibilities The Director Corporate Services / Departmental Manager / 2nd Tier manager / director / responsible officer/Manager / independent mediator / officer / Human Resource Manager / responsible officer / CEO / relevant Divisional Director / relevant officer / Actioning Officer / / SocialTag Complaint Harassment in the United Kingdom Ethics Scottish Public Services Ombudsman Law Legal professions Ombudsman

COMPLAINTS PROCEDURE A complaint is an expression of dissatisfaction, made either verbally or in writing, about the standard of service, actions or lack of action by the Council or its staff, affecting an individual custAdd to Reading List