Help Manufacturer Transform Customer Support Heidelberger Druckmaschinen AG / Heidelberger Druckmaschinen AG / Cisco Systems Inc. / Prinect / WebEx / Snow Software After / /
Country
Germany / /
Event
Reorganization / /
IndustryTerm
government / customer support / printing press imaging / Online application / pharmaceuticals / Web Meetings / remote support solutions / solutions / online customer service / difficult problems / printing press workflow software / printing solutions / printing process / print media industry / web-based tools / print products / online solution / precision printing presses / print management software runs / printing press management / print processing / printing presses / remote support solution / possible solutions / Internet connection / manufacturing process / using other remote support solutions / /
OperatingSystem
Microsoft Windows / /
Organization
US Federal Reserve / /
Person
Axel Kling / Klaus Schelble / /
Position
CEO / head of the service division / head of service / technician / /
Technology
encryption / precision printing presses and equipment / /
Customer Case Study Web Meetings Help Manufacturer Transform Customer Support Heidelberger Druckmaschinen AG uses web-based tools to resolve 90 percent of technical support requests remotely.