Ohio State University / Frustrations Anat Rafaeli Technion Israel Institute of Technology Slides / /
Holiday
Assumption / /
Organization
Emotions Anger Happiness Anxiety Coworker Countries Subordinate USA Customer Israel Service / Ohio State University / Reflections and Frustrations Anat Rafaeli Technion Israel Institute of Technology Slides and Papers Available / /
Person
Happening / Dirk Steiner / Jochen Wirtz / /
Position
MANAGER OR SUPERVISOR / customer service representative / Manager / coworker / Manager / cross-cultural researcher / Variation Emotions Targets Manager USA Coworker Israel Anger Happiness Anxiety Joy Countries Subordinate Customer Service Singapore France rep Definition Issues What Is / OB Researcher / /