BP / Bank of Ireland / GPU / Private Pension Funds / FFIMS / /
Country
Belarus / Portugal / Armenia / Peru / Ireland / Czech Republic / /
Facility
Building Support Over Time In / INDECOPI National Institute / /
IndustryTerm
e-money / bank / financial services / retail institutions / bank fees / retail banking products / non-bank consumer credit providers / main law / insurance intermediaries / /
Organization
National Bank of the Republic of Belarus / Banco de Portugal / Irish Financial Services Regulatory Authority / World Bank / Central Bank of Armenia / Swiss Confederation Federal Department of Economic Affairs / INDECOPI National Institute for the Defense of Competition and Protection of Intellectual Property / Czech National Bank CPD Consumer Protection Department / Internal / Consumer Protection and Codes Division / CPMCD Consumer Protection and Market Conduct Division / ABBREVIATIONS BCSD Banking Conduct Supervision Department / Internal Organization of BCSD in Portugal / Ministry of Finance / Bank of the Republic / IRELAND PERU PORTUGAL Consumer Protection and Consumer Protection Market Conduct Division Department / Czech National Bank / User Services Office / CPD Consumer Protection Directorate / Consumer Protection Department / Banking Conduct Supervision Department / Consumer Protection Directorate / Economic Affairs / Education and Research EAER State Secretariat for Economic Affairs SECO Financial / /
Person
Sarah Fathallah / Jennifer Chien / Johanna Jaeger / Douglas Pearce / Alexander Pankov / /
Position
author / Task Team Leader / Financial Analyst / board member / acting Service Line Manager / FPD Country Sector Coordinator / independent consultant in financial inclusion policy / Private Sector Development EXECUTIVE / Senior Financial Sector Specialist / Financial Sector Specialist / head / Private Sector / independent consultant in financial inclusion policy and main author / /
Technical Note Establishing a Financial Consumer Protection Supervision Department Key Observations and Lessons Learned in Five Case Study Countries