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June 30, 2009 The ROI Of Online Customer Service Communities by Natalie L. Petouhoff, Ph.D. for Business Process & Applications Professionals
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Document Date: 2014-12-15 09:18:23

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Jive Software / Carphone Warehouse / Lithium Technologies / iRobot Verizon / OSIsoft / Fair Isaac / SanDisk / Sprint / Pitney Bowes / Palm / Parature / Google / RightNow Technologies / Infusionsoft / AlterPoint / Linksys / Forrester Research Inc. / Logitech / Verizon / Seagate Technologies / Telligent / NetApp / nGenera / Symantec / DIRECTV / Helpstream / Lenovo / Intel / Sage Software / Cisco / LANDesk Software / /

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IndustryTerm

search engine optimization / Web site Improve product ideation Voice-of-the-customer / search capabilities / industry technology enthusiasts / search engine spiders / wireless products / business to business / communication technologies / knowledge management / case management systems / corporate Web site / Online Customer Service Communities Dimension Reduce / collaborative tools / service online community / community technology vendors / search engine optimization results / Online Customer Service Communities For Business Process / social media / find solutions / OnLine Customer Service communities While / Online Customer Service Communities Project phase Key / online communities / social technologies / customer service online communities / search engines / baw/ Wireless enthusiasts / Online Customer Service Communities Can Deliver High ROI / social media vendor solution / Web site Increase / Online Customer Service Communities / Web site content / search engine / reduced search engine optimization / process management / online community / /

MusicGroup

Ph.D. / /

Person

Natalie L. Petouhoff / Chip Gliedman / William Band / Andrew Magarie Exec / /

Position

Knowledge management manager / Project manager / Community manager / /

Product

Total Economic Impact / TechRadar / RoleView / Forrester Wave / /

Technology

knowledge management system / CRM / search engine / communication technologies / knowledge management / http / /

URL

http /

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