RightNow Study Finds Retailers Can Win Back Unhappy Customers through Social Media When Consumers Received a Retailer Response to their Online Complaint, 34 Percent Deleted their Negative Review and One Third Reposted a - RightNow Technologies - Document - PDFSEARCH.IO

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	RightNow Study Finds Retailers Can Win Back Unhappy Customers through Social Media When Consumers Received a Retailer Response to their Online Complaint, 34 Percent Deleted their Negative Review and One Third Reposted a Add to Reading List Document Date: 2011-03-02 09:40:07 Open Document File Size: 288,85 KB Share Result on Facebook Company Harris / The NASDAQ Stock Market LLC / Interactive Harris Interactive / RightNow Technologies Inc. / Media Contacts Chaundera Wolfe RightNow Technologies / RightNow Great Customer Service Influences Purchasing Decisions / / Country United States / / / Holiday New Year's Day / Halloween / / IndustryTerm online retailer / social media / financial services / retail / social networking / positive online review / telecommunications / social web / social networks / healthcare / ratings/reviews site / Online Complaint / online survey / online shopping / energy / / Person Greg Gianforte / / / Position chief executive officer / / URL www.harrisinteractive.com / www.rightnow.com / / SocialTag Retailing Consumer behaviour Cloud computing RightNow Technologies Online shopping Computing Shopping Greg Gianforte Business Marketing

RightNow Study Finds Retailers Can Win Back Unhappy Customers through Social Media When Consumers Received a Retailer Response to their Online Complaint, 34 Percent Deleted their Negative Review and One Third Reposted a Add to Reading List