| Document Date: 2015-04-25 01:29:39
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Company Enterprise Management Associates Inc. / / Continent North America / Europe / / Country Germany / France / United Kingdom / / Currency USD / / Event Layoffs / Reorganization / M&A / Funding / / Facility IT Infrastructure Library / / IndustryTerm performance management / configuration/change management / service-desk-specific technologies / line management / problem management / availability management / manufacturing / user-experience management / finance / healthcare / asset management / change automation technologies / information technology services / / Organization CMS / Customer / Call / / Position VP / architect / CIO / / Region South America / Pacific Rim / Central America / / Technology change automation technologies / information technology / service-desk-specific technologies / / URL www.enterprisemanagement.com / /
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EMA Research Report: What Is the Future of IT Service Management? By Dennis Nils Drogseth An ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) Research Report March 2015