| Document Date: 2015-04-13 22:08:30
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City Reading / / Company Incident Management / Release Management / Proactive Problem / Problem Management Change Management Release Management Configuration Management / Configuration Management / Change Management / Serio Ltd. / / Continent Europe / / Country United States / United Kingdom / Scotland / / Event Reorganization / Labor Issues / / Facility Information Technology Infrastructure Library / / IndustryTerm definitive software library / web servers / accounts server / software changes / configurations management / / Organization Grampian Court / IT / Central Computer and Telecommunication Agency / Service Desk / Beveridge Court / office of Government Commerce / / Person George Ritchie / / / Position ITIL Author / Forward / appropriate technician / / Region Australasia / / Technology Information Technology / http / DSL / / URL http /
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Introduction to ITIL Author : George Ritchie, Serio Ltd email: george –dot- ritchie –at- seriosoft.com Copyright © Serio Ltd[removed]Developers of Serio Helpdesk and IT Service Management tools - http://www.serios