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Service-level agreement / Service desk / Information Technology Infrastructure Library / Help desk / Risk management information systems / Information technology management / Project management / Information technology


Service Desk/Helpdesk Metrics and Reporting : Getting Started Author : George Ritchie, Serio Ltd email: george –dot- ritchie –at- seriosoft.com Copyright © Serio Ltd[removed]Developers of Serio Helpdesk and IT Ser
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Document Date: 2015-04-15 09:48:32

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File Size: 127,92 KB

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Company

Serio Ltd. / Microsoft / /

Country

United Kingdom / Scotland / /

Event

Reorganization / Product Issues / /

IndustryTerm

disregard telephone statistics / faulty hardware / interest groups / specialist software systems / service management / external suppliers / Telephone statistics / web access / line support groups / telephone system / /

Organization

Grampian Court / Beveridge Court / office of Government Commerce / Performance Chapter / /

Person

George Ritchie / Incidents How / /

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Position

Started Author / Major / same author / /

Product

hardware / /

PublishedMedium

the Average Resolution Times / /

Technology

http / CRM system / Service Level Agreement / /

URL

http /

SocialTag