University of Chicago Press / Chinese University of Hong Kong / Lingnan University / /
IndustryTerm
information technology / food / /
Organization
University of Chicago Press / The University of Chicago / Chinese University of Hong Kong / Lingnan University / /
Person
Angela Lee / Michael K. Hui / Waddell / LISA C. WAN MICHAEL / Clark / Lisa C. Wan / Debbie MacInnis / K. HUI ROBERT / Robert S. Wyer Jr. / / /
Position
Author / editor / assistant professor of marketing and international business / editor / associate editor / mediator / possible mediator / associate editor for this article / Fisher / professor of marketing / ambassador / /
PublishedMedium
Journal of Consumer Research / the JOURNAL OF CONSUMER RESEARCH / /
Journal of Consumer Research, Inc. The Role of Relationship Norms in Responses to Service Failures Author(s): Lisa C. Wan, Michael K. Hui, Robert S. Wyer Jr. Reviewed work(s): Source: Journal of Consumer Research, Vol.