Customer Service Excellence Limited / Day Pass MTR Corporation / /
Currency
HKD / /
EntertainmentAwardEvent
Top Service Award / Customer Service Excellence Award / /
Facility
Airport Express Travel Pass / LOHAS Park Station / Tsing Yi Station / Station Commercial / Racecourse Station / Hung Hom Station Intercity Through Train Arrival Hall / Airport Express / Station Retail Station / Shenzhen Metro Fu Tian Kou An Station / /
IndustryTerm
revenue car-km / retail area amounting / lower advertising revenue / energy saving initiatives / advertising formats / energy consumption / retail revenue / improvements to our services / station environmental control systems / telecommunications license / advertising spending / personal protective equipment / advertising points / car-km / bus passenger services / /
MarketIndex
Service Quality / /
Movie
Transformers /
Organization
Hong Kong Association for Customer Service Excellence Limited / Cross-boundary Service / Top Service / Hong Kong Tourism Board / Crossboundary Service / /
18 EXECUTIVE MANAGEMENT’S REPORT Hong Kong Passenger Services Our Hong Kong fare revenue, including both rail and bus passenger services, was HK$11,498 million in 2009, an increase of 0.3% over 2008.