Mitsubishi / Service Quality A Broader / Customer Service Excellence Limited. / Coaches 2007 Others Taxis MTR Corporation / MTR Travel / Airport 34 MTR Corporation / Airport Express / Time MTR Corporation / Rail Merger / Network Executive Management’s Report MTR Corporation / MTR Corporation / Hang Seng Bank / /
Country
China / /
Currency
HKD / /
EntertainmentAwardEvent
Best Metro Asia Pacific Award / the TVB Most Popular TV Commercial Awards / the Customer Service Excellence Award / the 2008 Cinérail Film Festival / the Metro Creative Awards / /
Event
Reorganization / /
Facility
Kowloon Tong Station / Hung Hom Station / Airport Express / Nam Cheong Station / Hong Kong Station / Airport Express In-train / Kowloon Bay Station / Lo Wu Station / Airport The / Admiralty Station / Hong Kong International Airport / Mongkok East Station / Airport Express Single Journey / Airport Express Stations / Sheung Wan Station / Vicwood Plaza / /
IndustryTerm
energy optimisation / public transport operator / family travel / bus passenger services / metal detector inspection / software applications / bus services / chemical cargoes / lines domestic services / train services / car-km / /
MarketIndex
Service Quality / /
Organization
MTR Club / Cross Boundary Transportation Service / Hong Kong Association for Customer Service Excellence Limited / Ride-to-Rewards / Cross-boundary Service / Federation of Hong Kong Industries / Hong Kong Education Bureau / Hong Kong Tourism Board / /
Person
Pearl River Delta / Mei Foo / Safety Month / Nam Cheong / Tong / Alexander Dennis Dart Enviro / /
Position
driver / Ambassadors / cheerful ambassadors / Major / /
Product
Domestic Service / East Rail feeder bus service / East Rail / /
PublishedMedium
Metropolis Daily / the Airport Express / /
RadioStation
KCR / /
SportsEvent
Hong Kong Train Tour / the Beijing Olympic Games / /
Building on Service Quality A Broader, More Efficient Network Executive Management’s Report