Charles River Ventures / Box / Disney / Gilt Groupe / GGV Capital / Benchmark Capital / Matrix Partners / NetSuite / Google / Peppers & Rogers Group / Silicon Valley Bank / Microsoft / Redpoint Ventures / Goldman Sachs / /
IndustryTerm
inferior products / integrated cloud solutions / customer service software / lesser solutions / social media / web-based customer relationship management / cloud-based customer service software / mediocre tools / technology helps / coordinated communications / on-premise solution / cloud solution / cloud solutions / software tools / ticket management / customer service software impacts / enterprise software market / web portal / term using lower-quality products / customer support services / customer service tools / /
Movie
School of Rock / /
Organization
School of Rock / SCHOOL OF ROCK RESULTS When / /
Person
Zendesk / Fred Wilson / /
Position
guard / SALES AND SUPPORT EXECUTIVE / carpenter / /
MATCHMAKING IN THE CLOUD A PERFECT MARRIAGE OF SALES AND SUPPORT EXECUTIVE SUMMARY This paper describes why integrations of best-of-breed tools in the cloud will outperform standard all-in-one