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Electronic commerce / Customer experience / Contact centre / Customer intelligence / Contact manager / Customer relationship management / Sales / Customer interaction management / Customer service / Marketing / Customer experience management / Business


dimension data’s[removed]global contact centre benchmarking summary report 2013/14
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Document Date: 2013-11-05 03:48:20

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File Size: 2,48 MB

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5 Highlights / Knowing / Contact Centre Solutions / Customer Interactive Solutions / Facebook / Twitter / /

Event

M&A / /

IndustryTerm

omnichannel solutions / telephone-centric services / centre solutions / performance management / technology readiness / technology solutions / social media / service management / connected solutions / interaction management / employee management / voice services / appropriate additional services / web chat deployments / competency management / call-avoidance solution / online portal / web chat revolution / workforce management / smart devices / technology-enabled environments / technology trends / smartphone applications / Social media services / Web chat Speech / Web chat / civil law copyright infringement / multichannel self-help solutions / /

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Technology

workforce management Technology / SMS / smartphone / /

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http /

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