Back to Results
First PageMeta Content
Electronic commerce / Customer relationship management / Customer experience / Call centre / Interactive voice response / Sales / ECRM / Customer intelligence / Marketing / Business / Customer experience management


APT_CRMP_HCWP_TheDefinitiveGuide4CRM_US.2.indd
Add to Reading List

Document Date: 2014-06-03 08:59:28

Open Document

File Size: 334,81 KB

Share Result on Facebook

Company

Amazon.com / /

Currency

USD / /

Facility

Purdue University / /

IndustryTerm

Web interface / business systems / Web self / center applications / interactive Web sites / extra-enterprise applications / airline / center technology / slim client applications / multi-media interaction / Contact center technologies / contact center software / select / industry-driven enterprise application software / telephony / business to business / contact center applications / multi-vendor solution / self-service technology / quotes and gather feedback on products / enterprise applications / synchronization tools / transactional systems / sensible solutions / particular product / agent portal / technology trends / favorite product / Internet service / vendor solution / Web collaboration / satellite contact centers / Web chat / divergent solutions / contact center infrastructure / energy / /

Organization

Center for Customer / Purdue University / Distributed Contact Center / /

Person

Jon Anton / /

Position

manager / Director of Benchmark Research / engineer / /

Technology

CRM / self-service technology / thin client / interactive voice response system / CRM system / Contact center technologies / Computer Telephony Integration / center technology / VOIP / /

URL

www.aptean.com / /

SocialTag