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Business intelligence / Electronic commerce / Customer relationship management / Customer experience / Customer analytics / Customer insight / Customer service / Business analytics / Loyalty business model / Marketing / Business / Customer experience management


IBM Sales and Distribution Thought Leadership White Paper Revolution of the customer-focused enterprise How banks are driving new value through information, insight,
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Document Date: 2014-03-03 04:42:48


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Somers / /

Company

BNP Paribas / Amazon / Twitter / Facebook / International Business Machines Corp. / IBM Corporation / Apple / the New York Times / /

Country

United States / /

Event

Man-Made Disaster / /

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Appleā€™s App Store / IBM Institute / /

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retail banks / Web Social media Apps Optimize interaction / bank-wide vocabulary / bank gathers / technology leads / analytical tools / social media websites / technology leaders / then Internet banking / analytics tools / bank marketers / wrong emerging technologies / bank accounts / social media / private network / online banking / bank staff / bank / social networking / banking / poor bank transaction / e - commerce / social networks / customer-facing bank operation / microscopic devices / /

Organization

IBM Institute for Business Value / International Telecommunication Union / /

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Position

Essential CIO / guard / marketing representative / Global Chief Information Officer Study Executive Summary / Global Chief Marketing Officer Study / banking Chief Marketing Officers / Chief Information Officers / /

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New York / /

PublishedMedium

the New York Times / /

Technology

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