Driving Financial Performance Through Customer Satisfaction SITUATION A provider of business software faced increased competition and falling customer retention. They saw their share of wallet from existing customers th - Saw chain - Document - PDFSEARCH.IO

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	Driving Financial Performance Through Customer Satisfaction SITUATION A provider of business software faced increased competition and falling customer retention. They saw their share of wallet from existing customers th Add to Reading List Document Date: 2014-02-18 12:15:17 Open Document File Size: 226,25 KB Share Result on Facebook City Ann Arbor / / Company Satisfaction About CFI Group (www.cfigroup.com) CFI Group / Customer Satisfaction About CFI Group / CFI Group / Visit CFI Group / / Currency USD / / / IndustryTerm business software / manufacturing / financial services / retail / / MarketIndex American Customer Satisfaction / / / ProvinceOrState Michigan / / URL www.cfigroup.com / / SocialTag Customer satisfaction American Customer Satisfaction Index Customer experience Customer retention Foresee Results Service-profit chain Consumer behaviour Business Marketing

Driving Financial Performance Through Customer Satisfaction SITUATION A provider of business software faced increased competition and falling customer retention. They saw their share of wallet from existing customers thAdd to Reading List