Transport / Standards Australia Ltd / Australian National Audit / Regional Services / Domestic Airlines / /
Country
Australia / /
Currency
USD / / /
Facility
Airport Security / /
Holiday
Commonwealth Day / Commonwealth Day of Australia / /
IndustryTerm
airline operators / complaint handling systems / airline / complaint-handling systems / performance feedback systems / airport operators / agency complaint systems / complaint management / search passengers / complaints management / air travel / complaint systems / complaint-management systems / /
Organization
Australian National Audit Office / office of Transport Safety / Australian Defence Force / DOTARS’ office of Transport Security / Bureau of Transport / Bureau of Transport and Regional Economics Aviation / Department of Transport and Regional Services / Australian Government / Australian Quarantine and Inspection Service / Australian Federal Police / Commonwealth Copyright Administration / Government of Australia / Department of Immigration and Citizenship / Australian Customs Service / House of Representatives Standing Committee on Transport / Department of Transport / Attorney-General’s Department / Australian Taxation Office / /
Person
Vivienne Thom Acting / John Wheeler / Vivienne Thom / Howard / Law Branch / / /
Position
responsible minister / Prime Minister / Governor / Executive / Director Public Affairs / airports EXECUTIVE / CONTENTS EXECUTIVE / /
Complaint handling in Australian airports—Own motion investigation May 2007 Report no. 03|2007