performance management / media evaluation / line management / /
Organization
Paul McFadden Gillian Lafferty Fiona Paterson Complaints Standards Authority / Training Unit / /
Person
Jim Martin Niki Maclean Emma Gray Ombudsman / Paul McFadden Gillian Lafferty Fiona / /
Position
Head of Policy and External Communications / training coordinator / Secretary / Head of Policy and External Communications In attendance / Chair / Director of Corporate Services / Assistant Senior Personal Assistant / Prime Minister / Casework Knowledge Manager / Manager falling / Executive / Director of Complaints and Investigations / Manager Executive / /
Note of the Senior Management Group Meeting held on 16 March 2011 Present: Jim Martin