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ITIL® Maturity Model October 2013 © AXELOS Limited 2013
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Document Date: 2014-07-23 04:29:28
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File Size: 93,21 KB
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City
Norwich /
London /
/
Company
The Stationery Office Limited. /
Information /
References 7 Acknowledgements 7 Trade /
Access /
Release /
Availability /
Capacity /
AXELOS Limited. /
Request /
Financial /
Incident /
/
/
IndustryTerm
level management /
relationship management /
deployment management /
configuration management /
portfolio management /
security management /
service continuity management /
catalogue management /
/
Organization
Cabinet Office /
Self-assessment Service /
Rosebery Court /
ITIL Maturity Model and Self-assessment Service /
■■ ITIL Service Strategy ■■ ITIL Service Design ■■ ITIL Service Operation ■■ ITIL Continual Service /
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Technology
Knowledge management /
/
SocialTag
Software development
Information Technology Infrastructure Library
IT service management
Change management
COBIT
Service desk
Service catalog
Capability Maturity Model Integration
Problem management
Information technology management