Hewlett-Packard / Workload Term Definition Category A / /
Facility
Carnegie Mellon University / Carnegie Melon University / Software Engineering Institute / /
IndustryTerm
retail store / software license / bank / financial services / example computer equipment / named / car manufacturer / e.g. major software / communications etc / software development / /
MusicAlbum
Benchmark / /
Organization
Software Engineering Institute / Carnegie Melon University / An Organisation / Infrastructure Service / Carnegie Mellon University / British Standards Institution / office of Government Commerce / Harvard Business School / Advisory Board / Workload Term Definition Business Service An IT Service / /
Person
Robert Kaplan / Ashley Hanna / Stuart Rance / David Norton / /
Position
Manager in the Assessment / Account Manager / Manager Role / Service Level Manager / Major / Business Relationship Manager / but includes more commercial aspects / Business Relationship Manager / Change Manager / /
Technology
Knowledge Management System / Information Technology / disk drive / ASP / Service Level Agreement / /
ITIL V3 Glossary of Terms and Acronyms