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First PageMeta Content
Innovation / Customer experience management / Service blueprint / Service quality / Co-creation / Service design / Customer experience / Customer service / Value proposition / Business / Marketing / Management


Document Date: 2011-03-03 07:57:33

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Company

IBM / Amazon / YRC Worldwide / Wal-Mart / Walt Disney / California Management Review / Google / ARAMARK / Starbucks / Marie Stopes International / /

Country

United States / /

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Facility

Northern Illinois University / Services Leadership Center / Marketing University of West / /

IndustryTerm

tangible product / internally-focused process modeling tools / brand new services / retail / value through their core products / business to business / real time / healthcare / static products / human-to-technology interfaces / software engine level / food / network support services / customer experience management / invention protocols / direct applications / registration systems / human and interactive services / product innovation tools / company self-service technology / airline frequent flyer / technology / tangible products / manufacturing / interpersonal delivery systems / /

MusicAlbum

Target / /

Organization

Florida Department of Marketing and Economics Pensacola / Harvard / Center for Services Leadership / Northern Illinois University / Marketing University of West / UML.27 Service / Services Leadership Center / Arizona State University / Marketing W. P. Carey School of Business Arizona State University Tempe / Services Leadership W. P. Carey School of Business Arizona State University Tempe / Service Blueprinting Service / San Francisco Giants / /

Person

Sara Moulton Reger / Mark Rosenbaum / Maynard Skarka / Mary Jo Bitner / Lewis Carbone / Joseph Pine / James Gilmore / Renee Ryan / Rick Mears / Greg Reid / /

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Position

editor / consultant / professor / Assistant Professor / Chair / Associate Professor / /

ProgrammingLanguage

FL / Unified Modeling Language / /

PublishedMedium

California Management Review / Harvard Business Review / /

Region

Northern Illinois / /

Technology

company self-service technology / invention protocols / process control / GPS system / /

SocialTag