IBM / Rai / NetFlix / Scherer / Rolls Royce / Salesforce.com / A2A / Interorganizational Service Delivery Systems / /
Continent
Africa / /
Country
Peru / United Kingdom / /
Currency
USD / / /
Facility
University of Cambridge / Elizabeth Davidson Shidler College of Business / University of Hawai’i / Stephen L. Vargo Shidler College of Business / /
IndustryTerm
online assurance / technology innovation transfer / digital technology / automated customer interface systems / service products / industries spanning healthcare / supply chain networks / mobile computing technologies / supply chain management / retail / organizational information systems / health services / software tools / legal support services / business to business / communication technologies / urban healthcare settings / e - business / sensor-based digital technologies / even new services / information systems / social media platforms / mobile operating systems / chain management / healthcare / finance / multidisciplinary services / Internet/mobile self service / video recording equipment / intangible product / collaborative processing capabilities / airline check / legal services / technological tool / software product / value cocreation networks / public sector services / online assurance services / application developer / media channels / coordination services / online consumers / Web-based services / downstream retailers / cloud computing services / technology assists / technological tools / Mobile technology / upstream manufacturers / financial services / telehealth services / 3D technology / governmental services / real-time analytics centers / internal service delivery systems / healthcare service innovation / manufacturer-owned referral services / information technology / service delivery systems / online viewing services / extended interfirm services / organizational communications / parties adopting software / limited societal infrastructure / Internet referral services / e - commerce / e-government / computing / healthcare settings / automobile manufacturer / service delivery media / law firms / cloud computing / technology change / adopted technology / supply chains / legal processing outsourcing providers / firms selling computing / remote and local healthcare providers / technological services / manufacturing organizations / electronic commerce / /
NaturalFeature
Research Streams / /
OperatingSystem
Android / /
Organization
IS / Elizabeth Davidson Shidler College of Business / Stephen L. Vargo Shidler College of Business / CONTRIBUTIONS AND FUTURE DIRECTIONS Michael Barrett Judge Business School / University of Cambridge / Service Innovation Research Service / Jaideep Prabhu Judge Business School / Service Innovation Service / University of Hawai’i / /
Person
Stephen L. Vargo / Florian von Wangenheim / Satish Nambisan / Nancy Wünderlich / Anne Scherer / Elizabeth Davidson / Barrett / Robert Lusch / /
Position
actor / phased model / integrated model of perceived service / producer / King / /
Product
iPhone / iPad / /
Technology
computer chip / information technology / computer technologies / iPad technologies / Android / operating systems / Mobile technology / CGI / 3D technology / communication technologies / sensor-based digital technologies / Knowledge management / Wi-Fi technology / adopted technology / mobile computing technologies / /
SPECIAL ISSUE: SERVICE INNOVATION IN THE DIGITAL AGE SERVICE INNOVATION IN THE DIGITAL AGE: KEY CONTRIBUTIONS AND FUTURE DIRECTIONS Michael Barrett Judge Business School, University of Cambridge,