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Distributed computing / Service level requirement / Service-level agreement / Provisioning / Downtime / Server / Service / Information Technology Infrastructure Library / Data center / Information technology management / Computing / Concurrent computing


Indiana Office of Technology (IOT) Delivery Services Enterprise Service Level Agreement (VersionPrepared by:
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Document Date: 2015-05-12 15:03:42

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File Size: 435,39 KB

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Company

Customer Service / Systems Administration Services / Symantec / Definition Server/Mainframe Availability SLR Systems / IOT / EMC / IOT Delivery Services / Microsoft / Storage Area Networks / Network Services / IBM / /

Facility

Delivery Services Data Center / Indiana Government Center North building / EMC Control Center / /

IndustryTerm

private network / information technology problems / end-user computing resource / i.e. telephone / computing / telecommunications service desk service delivery / /

OperatingSystem

UNIX / Microsoft Windows / /

Organization

Software Roles and Responsibilities Network Services Service / State Agency / Indiana Indiana office of Technology Delivery Services Prepared / Indiana office of Technology / Responsibilities Network Services Service / Indiana Indiana office of Technology Effective / /

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Position

manager / Helpdesk Assistant / Goals General / representative / General / Private / Assistant / /

Product

EMC Admin Tools / /

ProgrammingLanguage

SQL / /

ProvinceOrState

Indiana / /

Technology

UNIX / information technology / operating system / Service Level Agreement / web server / /

URL

http /

SocialTag