Systems Administration Services / Symantec / Definition Server/Mainframe Availability SLR Systems / IOT / EMC / Microsoft / Storage Area Networks / Network Services / IBM / /
Event
Product Issues / /
Facility
Delivery Services Data Center / EMC Control Center / Indiana Government Center North building / monitored using EMC Control Center / /
IndustryTerm
account management services / program services / web structure / private network / software problems / Web/App Servers Windows Servers Mainframe / shared storage systems / administration support services / response rate Online response time / installed software / information technology problems / end-user computing resource / i.e. telephone / web server / software configuration management policies / computing / server systems / backup utilizing storage systems / Miscellaneous hardware / administration services / telecommunications service desk service delivery / software maintenance / enterprise computing services / enterprise computing systems / backup systems / /
NaturalFeature
State forest / /
OperatingSystem
UNIX / Microsoft Windows / /
Organization
Software Roles and Responsibilities Network Services Service / Deploy service / IOT Data Center / State Agency / Indiana Indiana office of Technology Delivery Services Prepared / Indiana office of Technology / Responsibilities Network Services Service / IOT Delivery Services Systems Administration Service / Delivery Services Data Center / Indiana Indiana office of Technology Effective / / /
Position
Exchange System Manager / Delivery Services Customer Service Goals General / Customer Service manager / Helpdesk Assistant / Customer Service representative / General / /
Product
Statewide / State / systems / parts / /
ProgrammingLanguage
SQL / /
ProvinceOrState
Indiana Mainframe / Indiana / /
Technology
UNIX / information technology / operating system / Service Level Agreement / web server / /
IOT Service Level Agreement