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Consumer behaviour / Customer experience / Customer engagement / Service quality / Customer / Marketing / Business / Customer experience management


The Five Parts of Smart Customer Service
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Document Date: 2015-04-09 01:08:05

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Sunnyvale / /

Company

Multichannel Today / MySpace / Amazon / Gartner / eGain Corporation / Twitter / /

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North America / /

Country

United States / /

IndustryTerm

knowledge management / cloud applications / customer engagement solutions / employee-facing applications / customer self-service systems / search methods / customer service systems / /

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California / /

Technology

knowledge management / /

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www.eGain.com / http /

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