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Social information processing / Mass media / Marketing / Facebook / Advertising / Social networking service / Social CRM / World Wide Web / Social media / Software


The State of Social Customer Service 2012
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Document Date: 2012-11-19 09:06:05

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File Size: 868,20 KB

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Company

Social Media Channels Methodology / GENDER / Surveyed / Oracle / ASK A QUESTION ABOUT A COMPANY / McKinsey & Company / Twitter / AGE GROUP / Facebook / Nielsen / NM Incite / /

Country

Germany / Japan / United States / Canada / Australia / United Kingdom / China / India / /

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Event

Man-Made Disaster / Product Recall / Product Issues / Business Partnership / /

Facility

CORPORATE HEADQUARTERS / /

IndustryTerm

media users / media platforms / representative / customer service / huge / media platform / social networks / online panel / online users / /

/

Position

representative group of 2000 U.S. / representative / /

Product

last experience / /

SocialTag