Plymouth / New York C302 / NEW YORK CITY / Aberdeen / New York / /
Company
Jive Software / Lithium Technologies / Temkin Group It / NBC / CDC Front Office B204 / MICHAEL FAUSCETTE Group / Oracle Corp. / The 56 Group LLC / The New York Times / ABC / DSM DirecTV DIRECTV / RightNow Technologies / Cloud9 Analytics / CRM & Relationship Marketing Sears Holdings Corporation / Forrester Research / DirecTV / Wyndham Worldwide RCI Global Vacation Network / Digital Communications Consulting Group / U.S. Bank / Wyndham Worldwide ATTENDEE / Merrill Lynch Like / Asuret Inc. / CBS / Customer Care / Aberdeen Group / Fast Company / RAY WANG Founding Partner Altimeter Group / Caterpillar Inc. / Barnes & Noble / Convergys Corp. / Twitter / WILLIAM BAND / Facebook / Pegasystems Inc. / Software Business Solutions / CRM Strategy / BRIAN VELLMURE Principal/Founder Initium LLC / Sears Holdings Corp. / Progress Software / Sales Effectiveness Aberdeen Group / InsideView / Cultech LLC / Salesforce.com / CRM Strategy and Implementation / RH International / ISM Inc. / Third Idea Consulting / drugstore.com Inc. / Intitium LLC / Customers Forever Many / Comity Technology Advisors LLC / Merrill Lynch / Cognizant / BRUCE TEMKIN Managing Partner Temkin Group / Initium LLC / RightNow Technologies Jujhar Singh / Paul Greenberg / IDC / RHT Consulting / Group RCI / CSO Insights / Pega / Marketing SAP LLC / TOA Technologies Find / Managing Principal Third Idea Consulting / WILLIAM BAND VP & Principal / Mondo Digital Solutions / Portrait Software / Wyndham Worldwide 973 / Xactly / Professional Services Convergys Corporation / Logistics drugstore.com Inc. / /
Continent
North America / /
Currency
USD / / /
Event
Reorganization / Company Expansion / /
Facility
Wireless Internet Lounge / EXHIBIT HALL / Broadway Ballroom / CRM Solution Sessions TUESDAY CRM KEYNOTE Astor Ballroom / Saadia Chaudhry Art Hall / Astor Ballroom / TUESDAY SPONSORED LUNCHEON Marquis Ballroom / Marquis Ballroom / Majestic Complex / /
IndustryTerm
freemium technology / pipeline management / social media tools / software vendor/integration partners / technology selection / city services / predictive customer communications / customer feedback management / speech technology tools / technology category / retail / social media vendors / real-time customer feedback / interaction management / software industry / commodity manufacturing / social media go-to-market approach / business analytics tools / insurance / business to business / customer data management / Wireless Internet Lounge / social computing / communications vendors / e - business / broader social network / social media / social technologies / social web / end product / mobile workforce management / location-driven applications / change management / recent customer management technology evaluations / Web Services / /
MusicGroup
Landscape / /
Organization
Enterprise Architecture & Business Intelligence / Global Business Unit / SAADIA CHAUDHRY Call Center / office of Chief Customer / CRM / /
Person
Ellen Filipiak / Michael Fauscette / Strategies Mitchell Lieberman / DENIS POMBRIANT / Boot Camp / James Lane / Richard D. Hanks / Jason Rushforth / Jim Dickie / Advocacy Ryan Pellet / Volker Hildebrand / Ryan Pellet / Jeff Nicholson / David Resnick / Jigsaw / Sean Lowe / Yuval Brisker / Bruce Culbert / EMILY YELLIN / Jesus Hoyos / Brian Vellmure / James Perazzo / Jim Fowler / Nicholas Sbordone / Alan Trefler / Barton Goldenberg / Rosemarie Truman / Umberto Milletti / Greg Gianforte / Aaron Tellier / Bruce Leary / Branden Tsetsilas / Sr. / Michael Krigsman / Brent Leary / Alvarez / Jasmine Green / BRAD WILSON / Natalie Petouhoff / Bob Greenberg / Chris Cabrera / Experiences Ted Bray / Tony Arnold / Leaders Brad Wilson / Ray Wang / Kevin Ryan / Anthony Lye / Marc God / Ron Kelly / Ian Jacobs / Success Bruce Temkin / Tim Auth / Transform Their Businesses Natalie Petouhoff / Phil Fernandez / Blogger / Esteban Kolsky / Peter Ostrow / Paul Greenberg / CHRISTOPHER CABRERA / Nachiket Desai / DIRECTORY TONY ARNOLD / Marketo / / /
Position
Vice President / Director of Business Development and Performance Management City / international speaker / Senior Vice President / Customer Care DIRECTV / Author / contractor / CEO / end-user-driven model / Director of Global Field Operations / Senior Vice President / Endless Vacation Rentals and Revenue Management / driver / Vice President and Principal Analyst / Director / Research / greenberg3@comcast.net ART HALL Director / Manager / General Manager / SPEAKER / Presentations Speaker / Vice President / National Accounts / Assistant Vice President / Vice President / Contact Center Solutions / VP / Social / Manager Caterpillar / marshall / Director Alvarez & Marsal / Mayor / President / Director City / Executive VP / Solutions / President / Mindshare Technologies Sure / VP / Solutions / Director of Business Development / Cloud Computing Strategist / Group Vice President / Director / the City / Advocate / Managing Partner / Chief Customer Advocate / Vice President / Product Marketing / busy executive / Vice President / VeraCentra Studies / President and CEO / Executive / Digital Strategist / Assistant Commissioner / Principal Analyst / Beagle Research Group / Director / Head of Global Business / Director of Strategy and Client Relations / Senior Vice President / Lines of Business Sales / VP Solution Management / Senior Vice President Endless Vacation Rentals and Revenue Management / Principal Analyst / VP IDC / Program Manager / Co-Founder / Sr. VP Logistics / Senior Vice President Logistics / Analyst / Beagle Research Group / VP Logistics Arhaus Furniture / Director / Director / Sales Effectiveness Aberdeen Group Research / driver / call center / Analyst / Conference Chair / Director / the City of New York CCS / Director of Business Development and New York Performance Management / Chief / Director / the City of New York Over / Vice President / Product Marketing / /
Product
Is / M-9 / Web 2.0 tools / /
PublishedMedium
Fast Company / The New York Times / BusinessWeek / /
CRMe Final Program[removed]:53 PM