Hobart / Edersheim / Fahlberg / London / Lille / /
Company
Charles Aris Inc. / ABC / Fairchild / IDEO / BIBLIOGRAPHY ABC Television / Management Consulting / Golightly / Ames / Ziba / Bain / Continuum / /
Country
United States / /
Currency
USD / / /
Facility
University of Oxford / University of Oxford steve.new@sbs.ox.ac.uk Keywords / /
IndustryTerm
conventional management / empathy-oriented tools / product service systems / possible machinery / technology-based organisations / machinery / overall travel experience / high technology organisations / /
Organization
Service Design Steve New and Lucy Kimbell Saïd Business School / Saïd Business School / Harvard Business School / University of Oxford / University of Oxford steve.new@sbs.ox.ac.uk Keywords / /
Person
Robert Vischer / David Kelley / Jacques Ellul / Edward Bradford Titchener / Theodor Lipps / Jane Fulton Suri / Lucy Kimbell / /
Position
psychologist / user experience designer / advisor / spy / idealised Designer / actor / art historian / designer / capitalised Designer and Consultant / unbounded / groovy designer / Consultant and Designer / cofounder / chair / management consultant / consultant / /
2nd CAMBRIDGE ACADEMIC DESIGN MANAGEMENT CONFERENCE, 4 – 5 SEPTEMBERChimps, Designers, Consultants and Empathy: A “Theory of Mind” for Service Design Steve New and Lucy Kimbell