benefit processing data systems / wide service network / important and critical applications / telephone service / bank keys / information processing / collaborative services / pension insurance / online application / personal online banking keys / bank account / claims processing / newspaper advertisements radio advertising / telephone services / much more efficient server / communication technology / dozen online calculators / Phone services / statutory pension systems / functional solutions / mutual insurance / online applications / local office network / server equipment / information systems / security systems / public services / online calculators / online transactions / online service / social security systems / Individual voluntary pension insurance policies / process automation technologies / e-services / liability insurance / benefit processing operations / utilized current advanced technology / office network / service network / data processing / customer service network / benefit processing specialists / benefit applications / integrated information systems / traffic insurance / electronic patient archive systems / electronic applications / pharmaceutical costs / Information technology / benefit management / statistical software / telephone contact centers / benefit processing / benefit processing applications / benefit processing work / interpretation services / electronic services / online identification / customer service tools / social security services / Web services / /
Organization
Ministry of Social Affairs and Health / Ministry of Labour / Finnish Social Insurance Institution / FINNISH SOCIAL SECURITY ADMINISTRATION / Finnish Tax Administration / regional and local government / Social Insurance Institution of Finland / EEA / Support Pension Administration / Finnish Centre for Pensions / Finnish Parliament / Financial Supervisory Authority / Finnish Center for Pensions / European Union / Population Register Center / / /
Position
advisor / customer service advisor and the interpreter / customer service specialist / General / entrepreneur / Operating model for customer service / dentist / Customer service advisors / Manager The / official register administrator / efficient and reliable producer / front-office/back-office model in the daily customer service / Markku Kiiski Information Systems Manager / /
Region
Southern Finland / Eastern Finland / Northern Finland / /
Technology
Information technologies / ICT technology / process automation technologies / Information technology / communication technology / Punched-card technology / /
ICT IN THE FINNISH SOCIAL SECURITY ADMINISTRATION Markku Kiiski Information Systems Manager The Social Insurance Institution of Finland (Kela) PO Box 78