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Customer satisfaction / American Customer Satisfaction Index / Customer experience / Marketing / Consumer behaviour / Business


Case Study – Hayden’s Grill & Bar No Way to Run a Business Brent Skaggs had a problem. The president and CEO of regional restaurant chain, Hayden’s Grill & Bar, had just heard a customer complaint about one of his
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Document Date: 2014-02-18 12:12:37

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City

Ann Arbor / /

Company

Hayden’s Grill & Bar / CFI Group / CFI Group (www.cfigroup.com) CFI Group / Visit CFI Group / /

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Facility

Bar No Way / Bar Skaggs / /

IndustryTerm

restaurant chain / financial services / retail / analytical tools / manufacturing / food / /

MarketIndex

American Customer Satisfaction / /

Person

Brent Skaggs / Hayden / /

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Position

manager / president and CEO / CEO of regional restaurant chain / /

ProvinceOrState

Michigan / /

URL

www.cfigroup.com / /

SocialTag