| Document Date: 2014-06-29 21:08:38
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Company Gartner / Problem Management / Configuration Management / Change Management / IT Service Management / / Country Australia / / / Facility Wui-Gee Tan University of Southern Queensland / Information Technology Infrastructure Library / / IndustryTerm software assessment tool / process assessment services / process assessment tools / enterprise software / information processing / task-technology fit theory / software development processes / shares similar technology / software platform / online survey interface / task challenges using technology requirements / software tool / systems technology / software metrics / software tools / test site / technology dimensions / task-technology fit / web-based interface / online surveys / decision support tool / assessment tools / technology requirements / software industry / technology solution / information systems / information processing requirement / software engineering discipline / process assessment tool / information processing capability / technology features / web-based survey environment / software-mediated process assessment approach / not evaluating existing technology dimensions / / Organization IT / University of Southern Queensland / / Person Aileen Cater-Steel / Mark Toleman / / Product Zigurs / Buckland / / ProvinceOrState Queensland / / Region Southern Queensland / / Technology systems technology / shares similar technology / Information Technology / 4.1 Process Assessment Technology / 2.3 Task-Technology / / |
Building a Software Tool for Transparent and Efficient Process Assessments in IT Service Management Anup Shrestha, Aileen Cater-Steel, Mark Toleman, and Wui-Gee Tan University of Southern Queensland, Toowoomba, Australia