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Net Promoter / Fred Reichheld / Customer satisfaction / Concentra / Consumer behaviour / Business / General Electric


Life after NPS Controversy still surrounds the use of Net Promoter Score
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Document Date: 2013-11-15 08:40:36


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Company

General Electric / Allegiance Inc. / /

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Event

Security Buyback / /

IndustryTerm

bank account / /

Organization

National Park Service / /

Person

Jeff Immelt / Summer / Fred Reichheld / /

Position

CEO / vice president of marketing sciences for market Strategies International / /

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