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Electronic commerce / Interactive voice response / Business / Money / Payment card / Prepayment / Credit card / Prepaid mobile phone / Payment systems / Stored-value card / Debit card


Improving Experience in the Prepaid Card Industry: A Customer Service Workshop Susan Herbst-Murphy* May 2014 Summary: Contact Solutions LLC provides third-party contact center support for a number of government-sponsored
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Document Date: 2014-05-21 15:13:48


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City

Philadelphia / /

Company

TowerGroup Retail Banking / JEL Classification Number / U.S. Retail Banking / JPMorgan Chase / Cognizant / Contact Solutions LLC / /

Currency

USD / cent / /

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Facility

Ten Independence Mall / /

IndustryTerm

bank accounts / manufacturing industry / online banking / printing / bank account / bank products / online chat / electronic banking services / mobile banking / self-service systems / financial services / bank / retail / bank account information / center services / unemployment insurance / banking / speech recognition software / make Internet purchases / telephone keypad / even other card products / /

Organization

Federal Reserve Bank of Philadelphia / Bank Administration Institute / U.S. Department of the Treasury / Payment Cards Center / US Federal Reserve / U.S. Treasury / U.S. Treasury Department / Senate Special Committee on Aging / /

Person

Susan Herbst-Murphy / Richard Gregg / /

Position

author / Fiscal Assistant Secretary / /

ProvinceOrState

Virginia / Pennsylvania / /

PublishedMedium

the Direct Express / /

Technology

speech recognition / mobile banking / ATM / interactive voice response / /

URL

www.treasury.gov/press-center/press-releases/Pages/jl1987.aspx / www.slideshare.net/cognizant/us-retail-banking-prescriptions-for-channelintegration-and-beyond / www.fms.treas.gov/directexpressfasp14/FASP-Requirements-12-24-2013.pdf / http /

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