Boulevard Los Angeles / Intermediary / Stamford / Palo Alto / Los Angeles / /
Company
Jive Software / Scott Nelson Managing / Interactive Intelligence Jigsaw Kiosk Media / Autonomy Corporation / Lithium MarketTools Inc. / Alexander Drobik Managing / Pegasystems / Val Sribar Group / Interactive Intelligence / Silver Sponsors Adobe Systems Aplicor LLC / Social Business Software company / EffectiveUI Hoover’s / IBM / Johan Jacobs Michael Maoz / Integrating Channel Partners / Gartner Inc. / Oracle / Teradata / D&B / Jim Davies Director Focus / Michael Dunne / Landscape Alex Drobik / Aspect CDC Software D&B DocuSign Inc. / Customer Trends Impact CRM Technologies / The Gartner / Association Partners PeopleMetrics Tiara Consulting Transera Inc. / Microsoft Dynamics CRM / Microsoft / Neolane Inc. / Matthew Goldman / CRM Kimberly HarrisFerrante Tiffani Bova / /
Currency
USD / / /
EntertainmentAwardEvent
Media CRM Excellence Awards / the Analysts Marketing Program Excellence Awards / /
Event
Person Communication and Meetings / Credit Rating / /
Facility
University of Toronto The / Building Blocks / /
IndustryTerm
performance management / multichannel applications / text mining / e-commerce context-aware user experience / Web self service / Online Channel / social media strategies / business to business / important technology / real time / resource management / application portfolio management / e - business / fun networking activities / integrated business software / Web chat / Web customer experience management / customer relationship management / key concepts and tools / hot-topic networking breakfasts / multichannel campaign management / social media / media strategy / Web A/B testing Gareth Herschel / e-commerce trends / social networking / social media metrics / on-demand applications / e - commerce / social networks / strategy management / technology developments / enterprise feedback management / social media marketing / multichannel customer interaction analytics solution / experience management / analytic technologies / relationship management / e-customer / social media strategists / e-commerce / technology strategy / knowledge management / business process management / Web Customer Service Applications / customer experience management / customer analytics services / media initiatives / analytic applications / media strategies / portal technology / data management / e-commerce environment / infrastructure software / technology conferences / Web customer service / partner relationship management / social media strategy / change management / feedback management / /
Organization
Meaning Based Computing / Columbia Business School / University of Toronto / /
Person
Bill Gassman / Carol Rozwell / Christopher Fletcher / Kimberly HarrisFerrante / Chris Fletcher / Tiffani Bova / John Radcliffe / Gene Alvarez / Bernd Schmitt / Andrew Frank / Kimberly Collins / Adam Sarner / Kimberly Harris-Ferrante / Gareth Herschel / Brian Hobbs / Matt Goldman / Don Tapscott / Dan Anibal / John Radcliffe Focus / / /
Position
Managing Vice President / Vice President / Vice President Vice President and Distinguished Analyst / Professor of Management / Group Vice President / Author / business leader / Director Vice President and Distinguished Analyst / Forward / Account Manager / Chief marketing officers / Director Focus areas / Vice President Focus areas / Vice President / Gartner Research / leader / Chairman / sales representative / trusted advisors / Vice President and Distinguished Analyst / Professor of International Business / Chief information officers / analyst / Director / /
ProgrammingLanguage
C / /
ProvinceOrState
Connecticut / California / /
PublishedMedium
Fast Forward / /
Technology
Sales technologies / portal technology / Business intelligence / Adam / CRM / key technologies / knowledge management / how important technology / /
Gartner Customer 360 Summit 2011 March 30 – April 1 JW Marriott at L.A. Live • Los Angeles, CA gartner.com/us/crm