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Electronic commerce / Banking / Banking agent / Customer experience / Mobile banking / Customer relationship management / M-Pesa / Sales / Call centre / Marketing / Business / Customer experience management


MicroSave Briefing Note # 129 Customer Support for E/M-Banking Users Swati Mehta AugustCustomer delight is no longer a ‘nice-to-have’ strategy,
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Document Date: 2013-08-02 08:04:21

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