State Farm / American International Group / Arthur J. Gallagher & Co. / Aon Group Inc. / CPII / XL Global Services Incorporated / Hanover / Marsh USA / ACE USA / Teamwork / Amazon.com / KIA Insurance Associates Inc. / Houghton Mifflin Company / Aon Service Corporation / Farmers Group Inc. / Zurich American Insurance Company / The Walt Disney Company / Ford / The Feitelberg Company / CNA Insurance / /
Continent
America / /
Country
Canada / /
Currency
USD / cent / / /
Facility
National Leadership Institute / Insurance Institute of America / IIA/American Institute / CIP Society/Insurance Institute / Institute of Technology Center / /
IndustryTerm
insurance organizations / practice groups / insurance / insurance industry / insurance supply-delivery chain / insurance carriers / insurance industry context / actual product / insurance-specific situations / insurance regulators / law firms / Insurance industry leadership / insurance carrier / insurance industry leaders / insurance context / it to critical systems / insurance processes / insurance policies / life products / e-commerce activities / /
Organization
American Institute for CPCU / Total Quality Section Committee / CPCU Society IIA Establishes Center for Performance Improvement / Massachusetts Institute of Technology Center for Advanced Engineering Study / TQ Section / TQ Section Committee / Center for Performance Improvement and Innovation / IIA Establishes Center for Performance Improvement / Environmental Compliance Service / AAI CPCU Society Managing Editor Michele A. Leps CPCU Society Production Editor Joan Satchell CPCU Society CPCU Society / Total Quality Section / CIP Society/Insurance Institute / Insurance Research Council / Congress / CPII Advisory Board / National Leadership Institute / Insurance Institute of America / Insurance Service / CPCU Society / /
Person
Robert E. Gallagher / Dale Schueffner / Christopher J. Amrhein / Lewis C. Spurlock / Richard J. Gianino / William Kronenberg III / Brien / Jim Jones / Stephen M. Wilder / Joyce Wright / Michael Kami / Peter Drucker / Terrie Troxel / Lawrence G. Brandon / P. Richard Hackenburg / James R. Jones / Peter J. Durkalski / Stephen Collesano / Richard A. Riley / Glen R. Schmidt / Donald Petersen / John G. Pryor / Edwards Deming / Song Continued / Michele A. Leps / Joan Satchell / / /
Position
vice chairman / broker / Insurance Industry Editor / hourly worker / CEO / insurance agent and broker / attorney / Editor / Manager John Kelly / manager / division head / whip / messenger / leader / Chairman / Director / carrier representative / Sections Manager / chairman of the board / /
TQ Chairman’s Swan Song by John G. Pryor, CPCU • continuous process improvement