back-office accounting / software development process works / software design / brother-in-law / software features / software development team / local fast food establishment / touch tools / low-tech tools / chain retailers / software starts / software development / software project / /
Person
Lucy Lockwood / Alan Cooper / Jeff Patton / Larry Constantine / Ellen Gottesdiener / /
Position
Assistant Night Manager / Janitor / model / and label them / user role model / co-worker / administrator / /
Tools & Techniques The whole reason we make software is so someone can use it. Yet just who these users are–their needs, skills, and goals–is so hard to determine