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SEVEN WAYS COMMUNICATIONS CAN DRIVE SERVICE MANAGEMENT AUTOMATION Help desk solutions that automate service
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Document Date: 2014-04-22 18:31:38

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File Size: 3,89 MB

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Company

Forrester Research Inc. / Eveline Oehrlich Forrester Research Inc. / Fruition Partners / /

Country

United States / /

Event

Reorganization / /

IndustryTerm

service management systems / cloud-based tools / desk solutions / twoway communications apps / service management solutions / information technology service management / service management / communications services / communications records / web-based programming languages / communications capabilities / legacy pager systems / communications applications / technology services / help desk tools / communications apps / communications app / on-premises hardware / technology components / embrace tools / comatose devices / computer telephony integration / telecommunications systems / /

Person

Eveline Oehrlich / Marc Talluto / /

Position

Principal Analyst / team member / CEO / cofounder / /

Technology

SMS / information technology / mobile device / computer telephony integration / Interactive voice response / mobile devices / integrating SMS / /

SocialTag