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#	Item
11	POSITION BRIEFING Title: Member Support Consultant Reports to: Add to Reading List Source URL: onboarding.pexa.com.au Language: English - Date: 2016-07-18 03:48:55 Outsourcing Telephony Call centre Computer telephony integration Telemarketing Customer service Service-level agreement Business Economy
12	National Do Not Call Registry Data Book for Fiscal Year 2015 Add to Reading List Source URL: www.ftc.gov Language: English Telemarketing Marketing National Do Not Call Registry Communication Federal Trade Commission Do not call list Economy
13	USCA Case #Document #Filed: Add to Reading List Source URL: epic.org Language: English - Date: 2016-01-23 14:28:22 Law Economy Telemarketing Direct marketing Privacy Electronic Privacy Information Center Politics and technology Marc Rotenberg Telephone Consumer Protection Act Privacy law Amicus curiae Consumer protection
14	RED ALERT ON SCAM A dvance Fee Fraud and its variants are confidence scams. Typically, such scams Add to Reading List Source URL: efccnigeria.org Language: English - Date: 2015-06-12 10:26:18 Fraud Crime Social engineering Deception Spamming Property law Property crimes Advance-fee scam Internet fraud Romance scam Pyramid scheme Telemarketing fraud
15	Dialing Back: How Phone Companies Can End Unwanted Robocalls Maureen Mahoney November 2015 Add to Reading List Source URL: consumersunion.org Language: English - Date: 2015-11-16 23:37:57 Telephony Telemarketing Fraud Caller ID Neologisms Robocall Direct marketing Call blocking Telephone call Voice over IP Phone fraud VoIP User
16	Supervisor Assist Empower your workforce by enabling supervisors and peers to coach and train customer-facing employees from virtually anywhere using real-time interaction across multiple channels. Introducing CaféX Su Add to Reading List Source URL: www.cafex.com Language: English - Date: 2016-02-24 13:38:27 Marketing Computer telephony integration Telephony Telemarketing Customer service Call centre Outsourcing Customer experience
17	Federal Communications Commission Before the Federal Communications Commission Washington, D.CIn the Matter of Rules and Regulations Implementing the Add to Reading List Source URL: epic.org Language: English - Date: 2015-12-10 12:23:54 Telemarketing Fax Direct marketing Communication Neologisms Robocall Telephone Consumer Protection Act Censorship of broadcasting in the United States Junk Fax Prevention Act Government Junk fax Federal Communications Commission
18	Better Experience, Better Results Resilient Architecture – Features to Enhance Call Agent Productivity Your call center is a vital gateway to your business. It’s where lasting impressions are made, where Add to Reading List Source URL: enterprise.vonage.com Language: English - Date: 2016-01-06 20:52:20 Holmdel Township New Jersey Vonage Telephony Computer telephony integration Telemarketing Call centre Customer relationship management Human communication Economy
19	Microsoft Word - CHRONOLOGICAL SAMPLE Add to Reading List Source URL: pasona.com Language: English - Date: 2015-12-01 21:01:42 Computer telephony integration Telemarketing Telephony Call centre Outsourcing Customer service
20	Customer Satisfaction with Government Contact Centers Unchanged as Citizens Consider Interactive Voice Response Systems a Barrier Just 4% of IVR users got the information they needed from the automated system; telephone Add to Reading List Source URL: cfigroup.com Language: English - Date: 2016-07-11 14:18:56 Economy Business American Customer Satisfaction Index Telephony Telemarketing Customer satisfaction Interactive voice response ACSI Call centre Telecommuting E-government

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