RightNow / Interactive Intelligence Inc. / Salesforce.com / Microsoft / ACD / /
Facility
Interaction Center Extension Library / World Headquarters / / /
IndustryTerm
interaction routing Web portal access / business communications solutions / Internet Customer LAN PBX PBX Phone Router / rapid search / presence management / web auto responses / web callbacks / telecommunications / proxy/media servers / telephony / communications software suite / Internet Customer LAN Analog VoIP / contact management / web chats / telephony integration / Internet LAN VoIP Phone LCM Device Database Server Router Data Center CIC Server / dedicated virtualized server / blended environment Web-based administration / web service / on-premises hardware / Pure blended inbound/outbound campaign management / contact center automation software / voice over IP / /
Organization
IMC / / /
Position
Report Assistant / /
Technology
IP telephony / LAN / PSTN / Knowledge management / MultiProtocol Label Switching / CRM / LAN Database Server LCM Device PSTN Internet Customer LAN PBX PBX Phone Router / API / Internet LAN VoIP Phone LCM Device Database Server Router / MPLS / VOIP / WAN / PBX / /
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