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Videotelephony / Electronics / Alcatel-Lucent / Avaya / Cisco Systems / Business telephone system / Interactive Intelligence / Automatic call distributor / Call centre / Telephony / Computer telephony integration / Electronic engineering


Case Study Contact Center Automation Multichannel Recording & Quality Monitoring Customer Feedback Management Outbound/Blended Dialing & Campaign
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Document Date: 2011-03-16 16:52:29

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File Size: 244,65 KB

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City

Campaign Management Network / /

Company

Avaya / Interactive Intelligence / Aspect Software / Cisco Unified Contact Center Enterprise / Cisco / /

Country

Columbia / /

Currency

USD / /

Event

Person Communication and Meetings / M&A / /

IndustryTerm

hosted contact center automation solution / Web Self-Service / contact center solution / presence management / on-premise solution / web chat feature / communications software suite / long history developing contact center applications / on-demand services / communications-as-a-service / Web chat / dramatic change in our technology / /

MarketIndex

Top 40 / /

Organization

Dawson McAllister Association / Contact Center About Dawson McAllister Association Dawson McAllister Association / /

Person

Micky Thompson / Dawson McAllister / /

Position

phone coach / chief information officer / /

Product

CaaS Contact Center / Unified Contact Center Hosted solution / Unified Contact Center Hosted / /

ProvinceOrState

Tennessee / /

Technology

IP telephony / Knowledge Management / PBX / /

URL

www.dmlive.com / /

SocialTag