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Industrial engineering / Quality control / Quality management / Service quality / TripAdvisor / Service / Customer satisfaction / Customer service / Attribution / Business / Marketing / Consumer behaviour


This is the author’s version of a work that was submitted/accepted for publication in the following source: Browning, Victoria, So, Kevin , & Sparks, BeverleyThe influence of online reviews on consumers’ attr
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Document Date: 2014-04-22 21:25:04


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File Size: 601,49 KB

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Company

Yahoo! Travel / Hess / TripAdvisor / Sport / Services Research Centre / Griffith University’s Tourism / /

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Facility

Queensland University of Technology / Sport Management Griffith University / /

IndustryTerm

e-complaints / online hotel reviews / travel experiences / online review / online reviews / online review sites / online complaints / online review websites / intangible products / Online consumer reviews / attribution processing / inedible food / /

MusicAlbum

Hotel / Leisure / /

Organization

School of Management / Queensland University of Technology / Griffith University / Department of Tourism / /

Person

Beverley Sparks / Victoria Browning / /

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Position

author / Butcher / Authors Listed Alphabetically Corresponding Author / /

URL

http /

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