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Business software / Balanced scorecard / Process management / Stakeholder / Scorecard / Business process / Strategy map / Third-generation balanced scorecard / Management / Business / Strategic management


April 1, 2014 Harmon on BPM Paul Harmon A Scorecard for Process Managers Kaplan and Norton published their first article on the Balanced Scorecard approach in
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Document Date: 2014-03-30 21:40:22

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Company

Manage Bank Stakeholder of L1 Process / Policies BANK / Prosper Share / ECI / BPTrends Associates / Norton / Harvard Business Review / REGULATORS BANK / Figure 4 / /

IndustryTerm

healthcare system / teller services / bank scorecard / bank / value chain / bank process / /

Organization

Supply Chain Council / BPM Organization / Harvard / US Federal Reserve / /

Person

Paul Harmon / David P. Norton / /

Position

Branch Services Process Product Sales Data Customers Provide Teller Services / executive editor / chief methodologist / Skills Provide Teller Services / author of Business Process Change / and the chief / teller / manager / stock broker / Provide Teller Services / /

Product

Harman On Time Radio / /

PublishedMedium

the Harvard Business Review / /

Technology

Learning Perspective Goals Measures Goals Measures Technology capability Manufacturing geometry vs. competition Technology / /

URL

www.bptrends.com / /

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