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Electronic commerce / Organizational behavior / Customer relationship management / Relationship marketing / Call centre / Job satisfaction / Pivotal CRM / ECRM / Marketing / Business / Customer experience management


Journal of Human Resources Management and Labor Studies June 2014, Vol. 2, No. 2, ppISSN: Print), Online) Copyright © The Author(sAll Rights Reserved. Published by American Researc
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Document Date: 2014-09-07 04:33:50

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Company

BMW / Gartner Group / Callentres.net / Standard Chartered Bank / DHL / HSBC / Bain / Russell / Kellyservices.com. / Callcentre.net / /

Country

Thailand / Indonesia / Malaysia / Philippines / Singapore / India / /

Currency

USD / /

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Facility

College of Business / /

IndustryTerm

meaningful communications / share services / advance information technology / mere routing solutions / reward systems / communication technology / voice portals / obvious marketing tool / satellite services / example web sites / information technology / internal communications / workforce management / organizational infrastructure / wireless transmission / customer relationship management / /

Organization

Department of Marketing / American Research Institute / College of Business / CRM / Malaysian Government / /

Person

Bush / Jayachandran / Sany Sanuri Mohd / /

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Position

Author / director at Frost & Sullivan / associate director / Lecturer / Management Editor / Associate Professor / /

Technology

knowledge management / CRM / information technology / advance information technology / communication technology / Knowledge Management Technology / /

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