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Statistics / Human–computer interaction / Knowledge / Psychometrics / Evaluation methods / System usability scale / Questionnaire for User Interaction Satisfaction / Factor analysis / Customer satisfaction / Usability / Science / User interfaces


Vol. 10, Issue 2, February 2015, pp[removed]SUPR-Q: A Comprehensive Measure of the Quality of the Website User Experience Jeff Sauro
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Document Date: 2015-02-27 23:41:36

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City

Denver / /

Company

Amazon / eBay / Walmart / Crumpler / Sprint / Barnes & Noble / SUS Score Usability Trust Loyalty Appearance Trust / Expedia / ForeSee / Forrester / /

Country

United States / /

Currency

USD / /

/

Facility

University of Michigan / /

IndustryTerm

e-commerce websites / technology agnostic instruments / online advertisements / airline ticket prices / Online consumers / online insurance / car rental / Online completeness / technology agnostic / short online survey / unlike products / retail / factor solution / technology agnostic instrument / Web Quality / disparate products / recent online purchasing experience / online trust / e-commerce success / online survey / recruited using online advertisements / /

MarketIndex

Customer Experience / American Customer Satisfaction / set 20 / /

Organization

National Park Service / User Experience Professionals Association / NY State Government / the University of Michigan / /

Person

Julie Garwood / SUMI QUIS WAMMI WQ WU / Tabachnick / /

Position

model for the current research / author / researcher / representative / /

ProvinceOrState

Michigan / /

Technology

alpha / 12 Technology / mobile devices / /

URL

www.forrester.com / webpagesthatsuck.com / http /

SocialTag