River / Preston / Oslo / Washington DC / Norwood / New York / Washington / DC / Bingley / London / L.A. / Chicago / /
Company
Prentice-Hall / Cronin J.J. & Taylor S.A. / J.J. & Taylor S.A. / Dexter / Kendall / Google / Noerthwestern University Press / Oxford University Press / Pearson / Hershey / Dryden Press / Networked Electronic Resources / Coleman / Macmillan / John Wiley & Sons / /
Country
Sweden / New Zealand / Norway / Japan / Canada / United Kingdom / Malta / Singapore / South Korea / Denmark / /
Facility
Denmarkâs Electronic Research Library / University of Tsukuba / Library Performance Measurement / In World Library / Library Review / Library Trends / Library Research / Jessica Kingsley Pub / Fortress Library / Kasuga Campus / Research Library / /
IndustryTerm
web site loyalty / library web site usage / Quality electronic services / research library network services / Web innovation / Online Usage / business to business / digital library services / e-library / Web-based LibQUAL+TM study / online health-care service / Internet retail stores / e-support / Information technology center service quality / library services / barbeque catering services / e-service / vibrant technological web connecting resources / library web pages / information management / real estate agent service / e - commerce / retail stores / ecommerce quality / library web sites / online rating site / e-retailing / /
Organization
University of Tsukuba / Academy of Marketing Services / Association of Research Libraries / American Marketing Association / American Psychological Association / American Library Association / Oxford University / American Society for Information Science and Technology / /
Person
Curry / Churchill / Lewis / V / Blair / Bolton / /
Position
quality model for digital libraries / D.J. / forward in services marketing / R.N. / Marshall / /
PublishedMedium
Journal of Consumer Research / Library Trends / Library Journal / Psychological Bulletin / The New Review / Free Press / Journal of Applied Psychology / /
Amos Lakos & Shelley Phipps