White Paper Skills‐Based Routing and Virtual Queuing Using Complementary Technologies to Increase Service Levels How Will You Bridge the Mobile App Gap? With more than one billion smartphones anticipated to be in use - The Queue - Document - PDFSEARCH.IO

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	White Paper Skills‐Based Routing and Virtual Queuing Using Complementary Technologies to Increase Service Levels How Will You Bridge the Mobile App Gap? With more than one billion smartphones anticipated to be in use Add to Reading List Document Date: 2014-09-07 00:27:42 Open Document File Size: 184,38 KB Share Result on Facebook City Akron / / Company Twitter / Forrester Consulting / Facebook / / Country United States / / IndustryTerm contact center solutions / virtual queuing solution / mobile customer relationship management / web-based communication channels / virtual queuing products / mobile technology / web chat / / / Position customer service representative / specialist / / ProvinceOrState Ohio / / Region LATIN AMERICA / / Technology CRM / interactive voice response / smartphones / smartphone / mobile devices / / URL www.virtualhold.com / / SocialTag Electronic engineering Statistics Electronics Computer telephony integration Call centre Interactive voice response Network performance Hold Toll-free telephone number Telephony

White Paper Skills‐Based Routing and Virtual Queuing Using Complementary Technologies to Increase Service Levels How Will You Bridge the Mobile App Gap? With more than one billion smartphones anticipated to be in use Add to Reading List